GlobalMeet® Webcast Doubles Down on Customer Experience as Demand for Virtual Events Shatters Global Records

PGi, a virtual events and meetings company, has launched enhancements to its online events portfolio including GlobalMeet® Webcast and GlobalMeet Operator Assisted to give customers better video broadcasting options, simplified pricing, quicker scheduling and easier participation in virtual events of all sizes.

During the global pandemic, businesses have used PGi’s webcast and operator-led call capabilities to deliver virtual events to millions of people around the world. The online events portfolio has seen a 350% increase in demand for virtual events and 500% increase in the number of people in attendance.

From delivering executive updates, hosting virtual trade shows, supplying official bulletins, conducting executive town halls, rolling out training sessions and more – GlobalMeet Webcast and GlobalMeet Operator Assisted are trusted around the world when groups need to communicate critical information to large, dispersed teams.

Reflecting PGi’s commitment to simplify virtual events while creating enhanced experiences for customers and their end-users, the latest GlobalMeet Webcast release includes improved audio quality — whether connecting via computer microphone or headset — and dynamic screen sharing options.

  • Professional video from anywhere: Cloud-based camera controls turn any presentation into a television quality broadcast.
  • Simplified audio webcasting:Use your computer microphone or headset to broadcast high quality audio to live audience members with a single click.
  • Effortless screen sharing: Whether working from home or back in the office, share your screen, or an application, with thousands of live audience members using only a browser. No downloads, ever!

GlobalMeet Operator Assisted delivers large capacity, professionally run conferencing with added security and assistance. GlobalMeet Operator Assisted enhancements coming soon will include simplified pricing and scheduling capabilities to streamline the customer experience.

  • Pay-as-you-go flat rate pricing:Provide single event, flat rate pricing with a set list of included services.
  • Schedule managed services: Schedule a webcast with or without operator-assisted audio using the GlobalMeet Events Portal to reduce time, and effort associated with scheduling events.

“It’s no surprise we’ve seen record-breaking usage and demand for our virtual events over the past few months,” said Rick Mace, CEO, PGi. “A recent survey we conducted with The Harris Poll found that 54% of Americans working from home due to COVID said they would not be comfortable attending large work-related conferences or events. Naturally, the pandemic has forced businesses to re-evaluate their work from home policies, and we’re also seeing businesses get comfortable hosting large virtual events.  We’re predicting that as business travel resumes many companies will consider replacing large in-person events with virtual, high quality video and voice streaming solutions.”

PGi has powered virtual meetings and events for customers safely and reliably for nearly 30 years, helping people, teams, and enterprises connect worldwide with advanced video conferencing and broadcasting.

About Premiere Global Services, Inc. | PGi
PGi provides businesses with secure, professional technology that inspires and connects audiences worldwide. Through its cloud-based and feature-rich video conferencing and webcast technology, PGi empowers virtual events that enable the future of work. To learn more visit, or follow PGi on LinkedInTwitter, and Facebook.

Webinar, Webcast and Web Conferencing: What’s the Difference?

Yesterday you met with clients in New York, San Francisco, London and Singapore – without ever leaving your house. Isn’t it amazing? With technology, you can meet with clients, colleagues and industry leaders from all over the world. Online communication tools make it easy to collaborate across time zones, but not all digital solutions are cut out for the same task. With that said, are you sure you’re using webinar, webcast, and web conferencing platforms to their fullest potential?

To answer that question, you must first understand the difference between all three technologies.

Webinar, Webcast, and Web Conferencing Defined

webinar is a live event (or simulated-live, pre-recorded event) that viewers can access online in real-time. Furthermore, webinars are typically online seminars or informative presentations for demand generation, customer engagement, thought leadership and product marketing. A webinar is a two-way presentation experience, where attendees can participate through interactive features that allow for shared screens, question-and-answer sessions and topic discussions. In fact, 92% of webinar attendees state they want a live question and answer session as part of a webinar.

On the other hand, webcasts refer to a live-stream or on-demand broadcast over the Internet. A webcast is a one-way experience, with the host speaking or presenting to the audience. While webcasts can also include interactive participation, the features are geared more towards enterprise and high-profile events. Common uses of a webcast include corporate town halls, investor relations meetings, training sessions, and HR communications.

Web conferencing software allows users to communicate via video. Web conferencing is often used for online client or internal meetings, content sharing and video chatting with friends and family. Since the COVID-19 outbreak, web conferencing tools across the market have seen a 500% increase in sales.

Finding the Right Tool for Your Goals

The most significant difference between a webinar, webcast and web conference is scale.

Webinar and webcasting technology is better suited for large group meetings and events with robust audiences and a defined presentation. Another difference is the need for real-time or pre-recorded streamed content. Webinar and webcasting tools are often the most effective way to deliver targeted, relevant content that promotes products and services to prospects and customers.

In contrast, web conferencing is a far more intimate, interactive two-way experience, designed to let small groups collaborate in real-time. They provide users with a series of helpful collaboration tools such as chat, file sharing and video controls. Web conferencing is better suited for personal demos or sales proposals with a single client and brainstorming sessions with your team. If you are looking to shift a casual conversion into a professional presentation, try hosting a webcast.

Using the right tool is imperative for the success of your event or goal. For instance, using a web conferencing tool for a large presentation to thousands of participants will likely end in poor communication and ineffective use of your client/colleagues’ time.

Think you know which tool is right for your company? PGi offers multiple types of online events solutions to suit your needs. See how PGi’s solutions can help you accomplish your goals.

5 Video Conferencing Benefits for Small Businesses

Tools for a small business video conference are no longer optional for companies. With most employees working from home for the foreseeable future, small businesses must have a preferred video conferencing tool to communicate with their teams, clients, and vendors.

Before the COVID-19 pandemic, 58% of businesses used video conferencing for their everyday operations. This number is expected to increase dramatically over the next year and beyond.

Fortunately, video conferencing tools provide businesses of all sizes with various advantages. Small businesses can expect to enjoy benefits such as:

1. Little to No Onboarding

Small business video conferencing software is incredibly easy to use. Compared to other SMB tools, employees will quickly understand how to properly use the video conferencing tool for their internal and external work needs.

Using these tools, employees can:

  • Schedule internal meetings
  • Communicate with clients and vendors across the world without traveling
  • Speak with teammates about projects and initiatives, regardless of location

And this only scratches the surface of the possibilities.

2. Cohesive Communication

Conference calls, emails, project management notifications, and other outdated forms of communication often bottleneck projects. With a video conferencing tool, small businesses can easily update team members on the status of a task or project and accomplish goals faster thanks to seamless video communication.

3. Reduced Costs

Small businesses are always looking for strategic ways to reduce costs. Investing in video conferencing software is one great way to save.

Video conferencing has been proven to reduce small businesses’ travel costs by up to 30%. And, with the rise in telecommuting, small businesses can save more on office overhead expenses. The same study found that businesses can save approximately $11,000 per employee by using video conferencing software.

4. Improved Productivity

Small business video conferencing software also enables remote workers to be more productive throughout the day. 43% of remote workers using video conferencing believe that it enhances their productivity.

Rather than spending the day attempting to get answers via text, email, chat, or business systems, employees can have their questions answered instantly in a video conference.

5. Employee Engagement

Whether your small business operates a partially- or fully-remote team, video conferencing tools enable employees to engage with coworkers throughout the day. Since remote work can be isolating, this face-to-face interaction boosts employee morale, leading to a more productive and enthusiastic team.

Experience the Advantages for Yourself

Ready to see how video conferencing software can benefit your small business?

4 Conference Call Fails (and How to Prevent Them)

Have you noticed how much audio disruption people tolerate during conference calls or online meetings? Examples include background noise, fragmented audio, and that awful echo where you hear your own voice through the other line. Somehow, most professionals still haven’t made a point of avoiding these easily preventable fails. Here’s how to banish them for good.

Audio That Cuts In and Out

Spotty sound can sabotage an important call. That’s because it creates a subconscious perception that you, the speaker, are less trustworthy—even though it’s the technology, not you, that’s unreliable. Additionally, the sound of “degraded” audio quality has actually been found to cause a physiological stress response in test subjects.

There are two ways to prevent this problem. The first is to test your microphone regularly since microphone hardware is often the failure point. It takes 60 seconds to grab a colleague, give them your headset, and ask them to call you to test your mic. The other preventive measure is to make sure your web conferencing solution meets the industry standards for audio quality.

Speaker’s Volume is Too Low

When people are struggling to hear you, they’re dedicating brainpower to figuring out what you’re saying instead of thinking about your ideas. Not good! Fortunately, with many web conferencing solutions, you have the option to calibrate volume. You can adjust the volume of a guest in your meeting to set at the correct level for you.

Background Noise

When you’re taking a one-on-one call in a coffee shop or on a busy city block, the background noise might be distracting. But it’s usually not a disaster. Large online group meetings are different. Once multiple people are involved, your background noise becomes everyone’s problem. It derails other speakers and causes you to make a shoddy impression when you’re talking.

The best way to mitigate this problem is to take online meetings in the quietest available space and practice good muting etiquette. If you’re the one hosting the call, you can take control of the meeting. Mute guests in your meeting while screen sharing or to silence an open line that is bringing noise into the meeting to eliminate the disruption.

The Dreaded Echo

No one likes hearing their own voice in a normal situation. And hearing your voice echoed back while you’re talking to a group of people? Cringeworthy. This dreadful experience is usually the result of one of two problems:

  1. Multiple people are taking the call in the same room using different devices. When there are several active microphones in the same room dialed into the same call, things get messy—that’s why it’s usually best to call from one line.
  2. The web conferencing solution you’re using isn’t powerful enough to handle the demands of the call. If you have a lot of participants dialing in from different locations, your tech might be the bottleneck causing the echo.

The solution to this problem is to avoid having multiple active lines on the same call in the same room.

Make Every Call a Pleasant Experience

By understanding the underlying causes that contribute to common conference call problems you can make every conference call a positive experience for yourself and the other people on the call.

Try GlobalMeet Collaboration for a better meeting experience with crystal-clear Dolby audio, improved voice clarity, noise suppression and spatial voice separation. Enjoy the peace of mind that comes with state-of-the-art web conferencing technology.

GlobalMeet vs. Zoom: Integrations & Security

The need for flexible solutions for remote work and collaboration is growing.

Businesses distributed in countries all across the globe need access to tools that will allow them to interact with their colleagues, complete crucial tasks, and even meet from a distance. That’s where solutions like GlobalMeet and Zoom come in.

Zoom is a market leader in the video conferencing landscape, offering HD video to those that need instant face-to-face conversations. Zoom’s simplicity and ease of use make it an ideal choices for colleagues and contractors alike.

Alternatively, GlobalMeet by PGi is one of the market leaders in offering sensational voice connections and a user-friendly collaboration interface.

Here’s your insight into both offerings.


Another bonus of GlobalMeet, is that you don’t need to dial into a meeting, you can set your system up to call you and the participants that you want to meet with. This could make it a lot easier to remind your people of when they’re due to get together for a call. GlobalMeet can also help you set up conferences if you’re meeting with a large number of people, with professional assistance from a specialist.

GlobalMeet vs. Zoom: Integrations & Security

Zoom provides encryption at multiple levels, although it has had a few issues in the past with security. However, the brand is striving to deliver an excellent experience going forward through everything from granular meeting controls, to HIPAA compliance. GlobalMeet also has a heavy focus on reliability and security. The company provides forward-thinking security straight from PGI, as well as recording and storage features for compliance. The GlobalMeet library is protected by full encryption, and you have plenty of control with your communications too. You can even block video feeds on your network completely.

3 Web Meeting Tactics to Maximize Attendee Engagement

User experience (UX) can significantly make or break the success of a web meeting. To support attendees, web meetings need to keep audiences equally interested and engaged. Check out these three web conferencing tactics that especially maximize attendee engagement.

Collaboration with Microsoft Teams

Internal teams often connect through accessible web meetings. According to CEB, 60 percent of employees consult with at least 10 colleagues each day to get their jobs done. Internal teams need to stay engaged as they generally share important meeting details.

Microsoft Teams helps coworkers collaborate and takes teamwork to the next level. Consider GlobalMeet for Microsoft Teams integration to enhance the employee meeting experience.

Easy access for mobile devices

When hosting a web meeting, it is important to offer a platform that can support attendees that are accessing the meeting on the go. Web conferences must take into account that attendees may also use their mobile devices for work purposes. Make sure that your platform is optimized for mobile.

Provide a user-friendly interface web meeting platform

UX should allow users to easily locate product features. Particularly, the platform should allow them to achieve their end goals. What’s more, an easy-to-use web meeting platform prevents attendees from unnecessary distractions.

Are you ready to maximize attendee engagement for your web meetings? You need to implement an intuitive conferencing solution that empowers you to deliver a well-rounded meeting experience. Get started with a free GlobalMeet trial today!

How to Keep a Large Video Meeting Productive

Have you ever been to a company-wide video meeting where productivity went flying out the window? From side conversations to unnecessary topics, video meetings with 20+ people can be quite unproductive, if not handled properly. To keep your team on track during your next video meeting, use these tips:

1. Invite the Right Team Members

Rather than inviting every person in the company, only invite those who need to hear the information or take action on respective agenda items. This will limit the number of individuals in the video call and reduce the chance of unproductive conversations or multitasking.

2. Create and Distribute an Agenda

Providing attendees an agenda will allow them to review meeting items and prepare any necessary materials. Plus, it creates a structure for your meeting that everyone will follow.

Do your best to deliver the agenda at least the day before a scheduled meeting. This will give participants ample time to prepare.

3. Use Meeting Tools to Your Advantage

Video conferencing tools provide meeting hosts with a variety of features. From chat functions to the ability to mute specific attendees, these tools are designed to streamline meetings and improve productivity.

Take a look at the features available in your video conferencing software and determine how they can help your meeting flow.

4. Set a Defined End Time

While meeting calendar invites may say the meeting is only supposed to last 30 minutes, how often is this the case? To ensure that your session remains productive, set — and communicate — a defined meeting end time. Doing so also ensures that your agenda doesn’t include extraneous items or conversations.

5. Assign a Meeting Facilitator

Assigning a meeting facilitator is an excellent way to keep discussion topics on track and within the allocated time limits. While the facilitator could also be the meeting organizer, it’s best to assign another employee so that one individual isn’t responsible for handling all aspects of the meeting.

6. Organize Participation

Receiving feedback from participants in a 20+ person meeting can be tricky. Instead of opening up the floor to communication chaos, organize participation in advance.

When you distribute the agenda, let employees know they can request to speak on a certain item in advance. In addition, allow meeting participants to submit questions before a meeting. This allows you to schedule enough time for participation before the meeting and ensures you answer burning questions.

Also, video conferencing tools enable participants to chat to the group. Use this tool to guide conversations wisely, as well.

7. Use Your Webcam

Turning on your webcam holds you you accountable during a meeting. With large meetings it can be easy to tune out and start multi-tasking. When you are on video, your team can see if you’re really listening and actively engaged.


How to Pull Off a Professional Video Call From Home

Now that everyone relies on video calls for communication, video conferencing “fails” are becoming a trending topic online. In order to avoid “fails” and successfully pull off a professional video call from home, keep our quick tips in mind:

1. Invest in a Hi-Res Camera and Quality Audio

Before your video meeting or interview, test out your computer’s camera and audio. If it’s not up to par, invest in a hi-res camera and quality microphone. Adding these to your call will enhance the experience for everyone who joins.

2. Test Your WiFi Strength

There is nothing worse than dropping out of a video call due to a poor connection. Test your WiFi before the call. Is it a strong connection? If not, switch to the 5 GHz WiFi option. If this still doesn’t work, try using an ethernet cable to improve your connection.

3. Tidy Up and Zoom In

Clean up the area where you intend to conduct the video call. Remove all clutter and distracting artwork or appliances, and do a quick sweep for clumps of dust.

Next, zoom your camera in to frame your portrait. While your background choice is key, the caller should be focused on your face, not your decor.

4. Dress Well

You will generally feel your most professional self when connecting with your coworkers on video conferencing if you dress as if you are still going into the office.

Wear clothes that show up well in room lighting, and are also not distracting. Loud jewelry, ties, or patterns are typically frowned upon.

5. Mute Your Mic

As you join the video call, be sure to mute your audio. This eliminates the chance of startling call participants by sending irritating feedback or background noises into the call.

6. Use Proper Video Call Etiquette

Just like face-to-face meetings, there are some standards for video call etiquette:

  • Look into the camera to maintain “eye contact.”
  • Never speak over another individual. Signal your interest to talk.
  • Eliminate distractions, such as phone notifications.
  • Put your audio on mute when not speaking.

With these tips in mind, you’ll be ready for any video call that comes your way.