What Does Elevated Communication Mean for Today’s Workforce?

What Does Elevated Communication Mean for Today’s Workforce?

Digital transformation impacts every aspect of the business — perhaps mostly to communication. By increasing collaboration and breaking down silos, communication is the foundation on which all other digital transformation initiatives are built.

Communication is becoming a differentiator and a competitive advantage. Businesses that are better at facilitating communication will be more creative and innovative, making them more likely to outperform their less collaborative and communicative competitors.

Here are the five disruptive technologies every company needs to focus communication on in the coming year.

1. Blockchain

While mainly known for its applications in digital currency, blockchain is also used to build the foundation of modern communication systems. As Unified Communications and Collaboration (UC&C) systems become more complex and regulated, blockchain-based solutions can help companies unify their communications and store everything on a common but private ledger. Blockchain-powered platforms will also give businesses the ability to monetize information, providing new sources of revenue.

2. Communications Platform as a Service (CPaaS)

CPaaS is designed to alleviate the issues that come from managing multiple real-time communication channels. Rather than requiring customers or employees to keep track of communications across separate, non-integrated channels (like video conferences, calls, chats and apps), CPaaS embeds communication into processes and workflows to make communication mobile, flexible, instant and contextual.

3. Mobile

Mobile has been a key communication channel for years, but it has often been secondary to other channels like a company’s website or call center. But as mobile devices like smartphones and tablets overtake computers as the primary devices of customers and employees, companies will need to ensure that the CX and work experience is built mobile-first. This means prioritizing investments like mobile apps and collaboration software – as well as updating policies that give employees the ability to work anytime, anywhere.

4. Artificial Intelligence (AI)

Artificial intelligence (AI) and machine learning (ML) are already powering chatbots to deliver personalized and effective customer experiences across multiple channels and devices. By using AI to deliver a relevant, contextual and personalized experience through web self-service, mobile apps and virtual assistants, companies are able to reduce costs, boost customer satisfaction and increase human agent productivity, resulting in smarter collaboration.

5. Live Streaming

Employees have become more distributed due to remote offices and work-from-home policies. This makes live video meetings and events crucial to maintaining company culture and collaboration. Today’s live-streaming platforms make it simple to record or broadcast any type of meeting, from a simple video chat with a co-worker to a major all-hands meeting with thousands of employees. To ensure smooth live streaming, companies will need to pay close attention to network performance, while security policies will need to be put in place to ensure sensitive data doesn’t get broadcast out to the public.

7 Business Benefits of UCaaS

7 Business Benefits of UCaaS

Working remotely is commonplace in today’s business environment. Though advances have been made to make the location of work no longer matter, many business communication and collaboration tools continue to frustrate employees. As people are used to using video, instant messaging and other social apps to share information with family and friends in their personal lives, employees want similar tools in their professional lives.

Many businesses prohibit the use of consumer apps for work purposes. This makes sense, given the ongoing risk of data and security breaches as well as the desire to present a professional image. Thankfully, that’s where Unified Communications as a Service (UCaaS) comes in. UCaaS allows businesses to get the security and control they need while providing workers with the user-experience and flexibility they want.

The business case for UCaaS is actually growing stronger every day. IDC predicts that by 2020 nearly three-quarters of the U.S. workforce will use mobile technology, and companies that make provisions for telecommuting and distributed workers via UCaaS will realize many benefits, including the following:

1. Collaboration in an Instant

Online collaboration services enabled by UCaaS allow communication and collaboration without dropouts, buffering or other video streaming quality issues. Remote workers can contribute to a meeting from anywhere, and can enter virtual conference sessions ready to view and share documents, video and graphics.

2. Provisioning That’s Scalable

UCaaS networks are scalable to match the ups and downs of business. It is key to have the flexibility to scale up and down to reduce wasted bandwidth. With UCaaS, businesses can start small, deploy and move resources where they’re needed, and scale down once a project wraps up or if an office closes or moves.

3. Reduced Upfront Expenses

Instead of shelling out big bucks for designing telecom solutions, businesses can reduce their upfront costs by using a UCaaS provider. Leased phones and equipment allow companies to adopt new technologies in new locations without worrying about features becoming outdated. Service fees for initial setup (like configuration and installation) are also reduced.

4. Lower Operating Costs

UCaaS replaces variable premises-based infrastructure and software maintenance/management costs with predictable monthly fees. Shared data centers deliver service more efficiently than onsite infrastructure, and companies no longer are required to pay energy bills, obtain rack space or configure and manage connections.

5. Better IT Staff Utilization

With UCaaS, companies can shift equipment purchases, updates, and maintenance tasks associated with telecom to the provider, while deploying IT staff to focus on more strategic projects to ensure faster and more targeted impact of technology investments.

6. Boosted Security

As a cloud-based service, UCaaS providers have tight measures in place to monitor networks for known risks and potential vulnerabilities. Performance redundancies protect against downtime, and security patches and updates are applied as part of monthly service programs.

7. Higher Customer Value

For most businesses, technology investments deliver the greatest value when they enhance customer satisfaction and loyalty. Advanced UCaaS solutions drive internal productivity and agility, which often result in better products and services, as well as faster and more reliable product and services delivery to their customers.


UCaaS is allowing telecommunications networks to become more efficient, and more devices are being served than ever before. Companies can build and further develop their telecom foundations with services like instant messaging, video conferencing, and data sharing. The result? A safe, secure and affordable platform that provides communication and collaboration in a way that engages employees and allows them to work when, where and how they need and want to work.

5 Trends in the Hosted PBX Market

5 Trends in the Hosted PBX Market to Complement Your UC Strategy


If you’re looking to connect your teams across all channels, a unified communications (UC) platform is one of the best business developments to choose. UC gives your business the ability to stay connected with customers, employees, and shareholders. Learn more about five influential trends in the hosted PBX market to complement your UC strategy.

1. Phones in the cloud

Traditional desk phones are no longer an office staple. As more and more enterprise teams telecommute and work in offices all over the world, they need tools to stay in touch wherever they are.

A cloud-based phone system supports both desk phones and mobile devices, giving businesses modern features like text messaging, chat and HD video. GlobalMeet a provides unified communication as a service (UCaaS) offering that delivers these cloud-based phone capabilities directly from the cloud.

2. Mobile apps

Today’s world relies on flexible, fast-paced communication: Enter UCaaS. Your business can maximize productivity with a cloud-based phone system, and hosted PBX services are complemented by robust mobile apps that include mobile messaging, group chat, texting, and calls.

3. Digital receptionist services

Your business hours may not be 24/7, but you still need to be constantly accessible. With digital receptionist services, you’re able to capture important information at any time. You can even create custom greetings based on the time of day, business or holiday hours. Digital receptionist services also make it easier for callers to reach specific contacts by routing calls via dial-by-name directory.

4. Virtual voicemail

Listening to voicemail after voicemail can be a pain – and a time-consuming one, at that. Save time and headache with virtual voicemail, which allows you to filter and isolate voice messages and send them directly to your inbox as either audio files or transcribed voicemail.

5. Customizable hold times

Hold times during business calls are a necessary component of phone communications – but they’re often mundane. And extended hold times can give callers an imminent fear of being disconnected from the call. Instead, give callers the assurance that they are connected by playing custom messages or music during their hold time. Hosted PBX services allow you to stream music and messages while your callers patiently remain on hold.

Ready to get started with a hosted PBX service that unifies the user experience in the cloud? Request a demo today and redefine the way you work with UCaaS.

Multi-Tasking During Meetings?

Multi-Tasking During Meetings? This Tool Can Help You Stay Productive

Meeting engagement can be a challenge, thanks to the hectic pace of the business world and the rise of multi-tasking. Thankfully, a new GlobalMeet multi-tasking widget tool can help keep both meeting hosts and participants happy.

Do people really multi-task?

For meeting hosts around the world, it can be tricky to keep meeting participants engaged. According to a recent survey, 92 percent of information workers admitted to multitasking during meetings – while 41 percent claim they do it often or all the time.

How do participants multi-task?

When multi-tasking, participants often secretly put themselves on mute and minimize the meeting room – leaving them “free” to work on other tasks until they are either called upon to speak or feel they need to interject important information.

But this can pose a challenge. When participants need to jump back into the meeting, it’s panic time: They have to quickly search for the meeting window that’s minimized, plus they have to seamlessly unmute themselves or they will embarrassingly begin talking while muted.

How can you multi-task – while staying productive and engaged?

Driving participant engagement is simple: GlobalMeet’s Multi-Task Widget. This new Multi-Task Widget acts as a miniature version of the meeting room as it conveniently appears on the participant’s desktop when the room is not in focus so they can freely work on other tasks without losing sight of the meeting. This makes it easy for participants to quickly and easily access key meeting controls when they are away from the meeting room (like on another browser, for example), allowing them to maximize time and productivity.

Tell me more about this Multi-Task Widget.

GlobalMeet has taken the most valuable controls that live in a GlobalMeet room and incorporated them into the Multi-Task Widget. This gives participants access to viewing the active talker and mute options. Participants can also show (maximize) the meeting room with a click of a button.

The Multi-Task Widget is just one beneficial feature in the GlobalMeet universe. GlobalMeet provides collaboration and meeting software that drives participant engagement. Ask me about signing up today!

Make BYOD Successful With These 3 Factors

Make BYOD Successful With These 3 Factors

Using personal handheld devices in the enterprise has increased recently, and using smartphones in the workplace will continue to grow as technology progresses. To collaborate on the go, enterprise employees are using their own smartphones and tablets as unified communication and collaboration tools in the office.

For employers, “bring your own device” (BYOD) policies in the office are also increasing, encouraging staff to take their own phones and laptops to work. This can save enterprises thousands of dollars on equipment, and employees may feel more comfortable using their own technology in a work setting.

How can your enterprise can apply a BYOD policy that is helpful, empowering and safe? Consider these three factors.

Make sure your technology works across devices

Maybe most of your employees use iPhones. Or perhaps your staff prefers Androids. Not all smartphones work the same, or are compatible with all technologies. The most recent data from Comscore found this breakdown of smartphone users by device:

  • Apple:9%
  • Samsung:4%
  • LG:9%
  • Motorola:3%
  • HTC:3%

Be sure your enterprise uses technologies that work with different smartphones when enacting a BYOD policy. For this policy to work, business leaders must use apps that work on all types of devices and formats, from desktops to smartphones and tablets.

Make sure your IT department understands all systems

When enterprises issue a standard phone, laptop and tablet, IT employees are trained on the ins and outs of this hardware. But when one employee uses an iPhone and another a Galaxy, problems can arise. Businesses can prevent speed bumps by ensuring the IT team is well-versed in different platforms and operating systems. (The most efficient way to do this is to have experts in different devices rather than expecting all IT staff members to learn every type of technology.)

Keep devices secure

When putting a BYOD policy into action, make sure you prioritize security. When employers issue standard tech equipment, employees typically know what they should and shouldn’t use it for. However, when staff is using their own phones and laptops, this might create more of a gray area. Every enterprise might handle this matter in a different way. When beginning a BYOD policy, make sure you communicate standards with your staff to keep your data secure.

Create Professional Quality Webinars With These 5 Best Practices

Create Professional Quality Webinars

With These 5 Best Practices


If you’re planning a webinar event, one of your top considerations should be quality. To positively drive your message and brand, your business must ensure the webinar is professionally produced. These best practices will help your business ensure that your webinar event is high-quality.


Brand your webinar tools

First impressions are key, and unbranded webinar tools can look unprofessional. To combat this, you want a webinar software platform that offers custom branding. Adding your logo to webinar emails, invitations and event will allow you to keep your brand front and center — which can help you attract more audience members and keep them coming back for future events.


Make it easy to join

When webinar participants have a difficult time joining events, it’s likely they’ll end up not joining at all. Don’t let your webinar tool cost you valuable leads and customers. Browser-based webinar software is very convenient for both the host and attendees by allowing webinar access from any device.


Share multiple file types with attendees

Webinar participants join events to obtain important information — and it’s your job to supply this info. Help attendees get the quality information they want by making different file types available. For example, in addition to sharing slides, you can also integrate videos and documents that will compliment your webinar content.


Offer a Q&A session

During webinar events, it’s critical that you connect with your target audience. Give guests the opportunity to validate their understanding and clear up any confusion by offering a Q&A session before concluding.


Enable participant chats

A quality webinar is one that enables audiences to easily communicate with others. With the right webinar tools, your participants can interact during your webinar with chat features that allow public or private communication with other participants.


The next time you’re planning a webinar event, ensure you put these best practices to use to further your webinar message and company brand.

How Video Conferencing Gives Your Small Businesses a Competitive Edge

How Video Conferencing Gives Your Small Businesses a Competitive Edge

With the right tools and strategies in place, video conferencing solutions can help make your small business stand out from the crowd. Follow these video conferencing strategies to give your business a competitive edge.


Step up the conference call

All businesses use conference calls to communicate with clients, employees and stakeholders. But to really give your business a leg up, try a tool like video conferencing. Video allows small businesses to keep a personalized approach to communicating and helps participants feel like they are in the same room even if they’re across the globe.


Make it easy to join

There’s nothing more frustrating than attempting to join an important video conferencing meeting – only to realize it’s a hassle to get access. Small businesses project a secure, simplistic approach to video conferencing for all attendees when it’s easy and secure for participants to join. You can also help attendees feel at ease when you incorporate features like personalized meeting rooms and instant meeting access.


Ensure video is crisp and clean

Don’t schedule a video conference only to have it disrupted with poor video quality! Video quality can make or break the professionalism of a presentation, and it starts with your web conferencing solution. Make sure your solution displays high-quality video to elevate the professionalism of the presenter and your business.

Collaborate with anyone, anywhere

Online conferencing with GlobalMeet allows small businesses to collaborate with ease. If you’re utilizing a video room connector, participants located in a video room can utilize VRC technology to exhibit a professional quality web meeting.

Additionally, you might have teams that work outside of the office. Stay connected with remote and multi-office teammates with video conferencing. Multipoint video functionality easily allows multiple participants to be both seen and heard.

Save others (and yourself) time and money

Face-to-face meetings can mean big budgets if lots of travel is required. Businesses with limited resources should utilize video conferencing to reduce the need to travel (and reduce the bottom line) while still enabling collaboration and streamlined communication. (And you can finally alleviate that game of phone tag!)


For businesses of any size, the benefits of a video conferencing strategy are clear. Give your business a competitive edge by trying a video conferencing solution today.

4 Ways Video Conferencing Can Help Grow Your Bottom Line

Video conferencing is an often-used tool in many corporations. And for good reason: They have many benefits for businesses. To get the most out of this mode of communication, you need a video conferencing platform with features that will help you grow your bottom line.


1. Show off multiple attendees

If your video conferencing platform offers multipoint video access (and it should!), you can easily put your participants at the forefront. Use a screen sharing feature to allow other participants the power to share their content, and use your webcam to switch participant views — to give everyone a chance to show off.


2. Integrate with video systems you already own

One of the top reasons we hear that enterprise organizations avoid video conferencing is because of the complexities associated with their existing video systems — which means the best video conferencing platform integrates with other video systems.


3. Utilize room-based video conferencing

At large enterprises, key players in one room often need to communication and collaborate with attendees in other areas. Hosting your meeting from any video room at any time with premium video room integration can save you time and money.


4. Connect with attendees around the globe

Like most companies, you likely have attendees in offices around the world — and you need to communicate and collaborate with them just as easily as those in the same office as you. Connecting meetings with different video endpoints can be a challenge, so it’s vital that you have a platform that allows both laptop and mobile users to connect, no matter where they are. Browser-based access streamlines attendees to join the meeting from any device.


Video conferencing can give your enterprise an edge while removing the downfalls and barriers of traditional meetings. Make sure you choose the right video conferencing platform to help you reap the many benefits.