7 Business Benefits of UCaaS

7 Business Benefits of UCaaS

Working remotely is commonplace in today’s business environment. Though advances have been made to make the location of work no longer matter, many business communication and collaboration tools continue to frustrate employees. As people are used to using video, instant messaging and other social apps to share information with family and friends in their personal lives, employees want similar tools in their professional lives.

Many businesses prohibit the use of consumer apps for work purposes. This makes sense, given the ongoing risk of data and security breaches as well as the desire to present a professional image. Thankfully, that’s where Unified Communications as a Service (UCaaS) comes in. UCaaS allows businesses to get the security and control they need while providing workers with the user-experience and flexibility they want.

The business case for UCaaS is actually growing stronger every day. IDC predicts that by 2020 nearly three-quarters of the U.S. workforce will use mobile technology, and companies that make provisions for telecommuting and distributed workers via UCaaS will realize many benefits, including the following:

1. Collaboration in an Instant

Online collaboration services enabled by UCaaS allow communication and collaboration without dropouts, buffering or other video streaming quality issues. Remote workers can contribute to a meeting from anywhere, and can enter virtual conference sessions ready to view and share documents, video and graphics.

2. Provisioning That’s Scalable

UCaaS networks are scalable to match the ups and downs of business. It is key to have the flexibility to scale up and down to reduce wasted bandwidth. With UCaaS, businesses can start small, deploy and move resources where they’re needed, and scale down once a project wraps up or if an office closes or moves.

3. Reduced Upfront Expenses

Instead of shelling out big bucks for designing telecom solutions, businesses can reduce their upfront costs by using a UCaaS provider. Leased phones and equipment allow companies to adopt new technologies in new locations without worrying about features becoming outdated. Service fees for initial setup (like configuration and installation) are also reduced.

4. Lower Operating Costs

UCaaS replaces variable premises-based infrastructure and software maintenance/management costs with predictable monthly fees. Shared data centers deliver service more efficiently than onsite infrastructure, and companies no longer are required to pay energy bills, obtain rack space or configure and manage connections.

5. Better IT Staff Utilization

With UCaaS, companies can shift equipment purchases, updates, and maintenance tasks associated with telecom to the provider, while deploying IT staff to focus on more strategic projects to ensure faster and more targeted impact of technology investments.

6. Boosted Security

As a cloud-based service, UCaaS providers have tight measures in place to monitor networks for known risks and potential vulnerabilities. Performance redundancies protect against downtime, and security patches and updates are applied as part of monthly service programs.

7. Higher Customer Value

For most businesses, technology investments deliver the greatest value when they enhance customer satisfaction and loyalty. Advanced UCaaS solutions drive internal productivity and agility, which often result in better products and services, as well as faster and more reliable product and services delivery to their customers.


UCaaS is allowing telecommunications networks to become more efficient, and more devices are being served than ever before. Companies can build and further develop their telecom foundations with services like instant messaging, video conferencing, and data sharing. The result? A safe, secure and affordable platform that provides communication and collaboration in a way that engages employees and allows them to work when, where and how they need and want to work.