5 Trends in the Hosted PBX Market

5 Trends in the Hosted PBX Market to Complement Your UC Strategy


If you’re looking to connect your teams across all channels, a unified communications (UC) platform is one of the best business developments to choose. UC gives your business the ability to stay connected with customers, employees, and shareholders. Learn more about five influential trends in the hosted PBX market to complement your UC strategy.

1. Phones in the cloud

Traditional desk phones are no longer an office staple. As more and more enterprise teams telecommute and work in offices all over the world, they need tools to stay in touch wherever they are.

A cloud-based phone system supports both desk phones and mobile devices, giving businesses modern features like text messaging, chat and HD video. GlobalMeet a provides unified communication as a service (UCaaS) offering that delivers these cloud-based phone capabilities directly from the cloud.

2. Mobile apps

Today’s world relies on flexible, fast-paced communication: Enter UCaaS. Your business can maximize productivity with a cloud-based phone system, and hosted PBX services are complemented by robust mobile apps that include mobile messaging, group chat, texting, and calls.

3. Digital receptionist services

Your business hours may not be 24/7, but you still need to be constantly accessible. With digital receptionist services, you’re able to capture important information at any time. You can even create custom greetings based on the time of day, business or holiday hours. Digital receptionist services also make it easier for callers to reach specific contacts by routing calls via dial-by-name directory.

4. Virtual voicemail

Listening to voicemail after voicemail can be a pain – and a time-consuming one, at that. Save time and headache with virtual voicemail, which allows you to filter and isolate voice messages and send them directly to your inbox as either audio files or transcribed voicemail.

5. Customizable hold times

Hold times during business calls are a necessary component of phone communications – but they’re often mundane. And extended hold times can give callers an imminent fear of being disconnected from the call. Instead, give callers the assurance that they are connected by playing custom messages or music during their hold time. Hosted PBX services allow you to stream music and messages while your callers patiently remain on hold.

Ready to get started with a hosted PBX service that unifies the user experience in the cloud? Request a demo today and redefine the way you work with UCaaS.